Logistics Technician/Fulfillment Specialist
Erie, PA
Full Time
Mid Level
Role Summary:
The Order Fulfillment Specialist executes end-to-end pick/pack/ship for finished goods with a focus on vault accuracy, FEFO/lot control, manifest compliance, and on-time, in-full (OTIF) delivery readiness. This role stages orders, verifies SKUs/lots/quantities with scan validation, prepares shipping documents (invoice, COA, manifest copy), and supports drivers/dispatch to meet customer ETAs—while maintaining audit-ready records in internal systems and the state-mandated tracking system.
Key Outcomes (KPIs)
Order Picking & Staging
Qualifications
Physical & Schedule Requirements
Diversity and Inclusion
We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.
The Order Fulfillment Specialist executes end-to-end pick/pack/ship for finished goods with a focus on vault accuracy, FEFO/lot control, manifest compliance, and on-time, in-full (OTIF) delivery readiness. This role stages orders, verifies SKUs/lots/quantities with scan validation, prepares shipping documents (invoice, COA, manifest copy), and supports drivers/dispatch to meet customer ETAs—while maintaining audit-ready records in internal systems and the state-mandated tracking system.
Key Outcomes (KPIs)
- Pick/Pack Accuracy: ≥ 99.7% line accuracy by SKU/lot.
- OTIF Readiness: ≥ 98% of orders staged by cutoff and route departure times.
- Inventory Accuracy (vault bins): ≥ 99.5% for assigned locations; variances resolved ≤ 48 hours.
- Document Accuracy: 100% correct manifests, COAs, labels, and shipping paperwork.
- Cycle Count Compliance: 100% of assigned counts completed on schedule.
- Safety & 5S: 100% PPE/ergonomics compliance; area passes weekly 5S audits.
Order Picking & Staging
- Pull orders using scan-based picking; verify SKU, lot, expiry (if applicable), case pack, and quantity against work orders.
- Apply FEFO and lot control; segregate quarantine/hold product; stage orders in secure, labeled bays.
- Communicate shorts/substitutions per rules set by Logistics Manager; update picks in WMS/ERP and state tracking.
- Pack to standard (tamper-evident, dunnage, case labeling); verify unit, case, and pallet labels.
- Prepare document sets for each order: invoice/packing list, COA, and manifest copy; ensure documents match lots and quantities.
- Capture pack weights/dimensions; apply shipping labels and route IDs per dispatch plan.
- Perform daily bin checks and assigned cycle counts; reconcile and document variances promptly.
- Maintain clean, organized vault and pack areas; follow dual-control and access rules.
- Enter/verify order details in the state-mandated tracking system and internal tools; ensure chain-of-custody is intact.
- Assist with manifest generation and driver packets; verify vehicles, drivers, and destinations match paperwork.
- Receive authorized returns (RMAs); verify product and quantities against paperwork; update systems and stage for QA disposition.
- Document reasons for return (damage, discrepancy, expiration, customer error) and escalate trends.
- Coordinate with Sales for order notes and buyer requests; with QA for COAs/holds; with Drivers/Dispatch on route timing and dock appointments.
- Participate in daily stand-ups; flag blockers early (inventory gaps, COA timing, packaging shortages).
- Use required PPE; follow lifting/ergonomics, dock safety, and vault security protocols.
- Maintain 5S standards; clean-as-you-go; support monthly wall-to-wall counts.
Qualifications
- 1–3 years in warehouse, fulfillment, or distribution (regulated/high-value goods preferred).
- Proficient with scan-based picking, lot/FEFO control, and basic WMS/ERP tasks; comfortable with labelers/scanners/tablets.
- Detail-oriented with strong documentation habits; familiar with packing standards and shipping paperwork.
- Clear, courteous communicator with a customer-service mindset; calm under time pressure.
Physical & Schedule Requirements
- Stand/walk for extended periods; repetitive lifting up to 50 lbs; frequent bending/stooping and pallet/cart handling.
- Work in secured vault/warehouse, coolers (if applicable), and loading docks; exposure to packaging dust and cleaning agents (PPE provided/required).
Diversity and Inclusion
We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.
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